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T4 Dudley North Court, The Waterfront, Brierley Hill DY5 1XP

Business, Client, Npower, Projects


The Client

Npower are one of the UK’s largest energy suppliers offering gas, electricity and related products and services to customers throughout Britain. When they approached the team at Media Group they wanted us to provide them with a dynamic real time stock control and web to print solution that would streamline their online ordering system.

The challenge

The client wanted staff located at company sites around the UK to be able to monitor and control stock and to have the ability to create bespoke marketing designs using templates stored online.

We put our heads together and looked at all the information the client presented us with. We knew we would need to devise an easy to use digital solution that would enable Npower staff to organise and control all their marketing and operational collateral.

The system had to be able to support multiple end user access and needed to have the capacity to handle a large number of orders in a highly efficient way.

The solution

We developed a smart CRM system that allowed for real time stock control, could queue artwork and orders ready for printing and provide customisable pre-designed artwork templates for a number of lines.

The system we created could accommodate over 300 users, each of whom had an individual ID reference code that allowed access and options based on their job status and location.

The outcome

Since the system’s inception 8 years ago, we now hold 600+ lines in stock in our onsite warehouse and fulfil over 10,000 pick and pack requests annually for distribution.

The system also gives full customisable reports every month and shows recharge costs throughout the business making it fully transparent and ensuring it’s easy to identify any areas that need improvement.